Back Up Plans

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.


You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When You purchase the Back Up Plan, You are obtaining certainty as to the period of coverage and the remedy You will receive and the convenience of having the repair and/or the replacement process managed for You by the Back Up Plan administrator under the Plan.

The Back Up Plan is not an insurance policy, nor are We insurers.

Coogans has entered into a separate indemnity agreement with IAL ABN 11000 016 AFSL 227681 388 George Street, Sydney NSW 2000, the administrator of this Back Up Plan. Please ensure that You keep Your original purchase receipt and/or Tax Invoice to describe and validate Your purchase of both Your Product and this Back Up Plan. These documents constitute proof of the purchase of this Back Up Plan. In the event of a claim these documents may need to be produced.

A separate Back Up Plan must be purchased for each product. If You have purchased more than one product on the same purchase receipt, then this Back Up Plan will only cover the product specifically described on the purchase receipt and/or Tax Invoice as being covered by a Back Up Plan with a separate itemisation of its cost.

The Back Up Plan code/s listed on Your Tax Invoice supplied by Coogans will specify the term of Your cover. The Back Up Plan cover commences at the expiration of the original Manufacturer’s Warranty for Your Product.

You can download the Back Up Plan here